The Information We Collect

We collect, use, share and otherwise process the following categories of Information:

Information we may collect from you:

Registration and login data:

Registration, account, and sign-up Information. This includes information about you when you register or sign up with us to log into our APP (e.g., name, username, password, email, contact details, date of birth or age, interest in our content, etc.)

Data created during use of our services:

• Location data: We collect location information, including GNSS data, IP addresses, and country codes, from a user's mobile device if the user opts to enable this feature. You can use the APP without enabling Fdata to collect location data from your mobile devices. However, please note that this choice may impact certain functionalities within the APP. Your robot utilizes location data to enable various features like Anti-theft, virtual boundary enforcement, and robot navigation. The EFLS (Exact Fusion Locating System) technology may utilize a combination of GNSS, gyroscope, accelerometer, magnetic compass, odometer sensors, Bluetooth, IP address, Wi-Fi, and mobile towers to determine the robot's precise location. To safeguard your privacy, location data is either processed directly within your robot without being transmitted externally or remains inaccessible to us, except in cases where it is necessary for addressing technical issues and diagnostic purposes.
• Environment data: The robot is equipped with intelligent technology designed to gather data about its operating environment. For instance, the robot can acquire information related to its work zones, restricted areas, satellite signal strength, the presence of specific objects, and obstacles. These observations are made through various means, including a bumper, ultrasonic sensor, or vision sensor. We leverage this data for several purposes, including enhancing features and functionalities, diagnosing and resolving technical issues, refining our algorithms, and customizing our service for improved efficiency. Certain robot models and accessories are furnished with vision sensors that enable advanced capabilities like intelligent object detection and avoidance. When it comes to identifying objects such as lawn grass, the data from the vision sensor is processed directly within the robot itself as the default setting. We may also collect data in the event of a malfunction or incident, such as a collision with an obstacle or the activation of the STOP button. These data aid us in improving our object recognition capabilities. To safeguard your privacy, you have the option to enable or disable the collection of this data within the APP at any time. If you choose to enable it, rest assured that the data remains anonymous and is stored in a manner that cannot be linked back to your account or serial number.
• Log data: When you use our services, we may automatically collect (including during background running) your detailed usage information and store it as a network log. This includes your login account number, search query contents, IP address, browser type, telecom operator, network environment, language used, date and time of visit, web browsing history, push open record, length of stay on page/app refresh record posting record favorites sharing etc. Log Data helps us monitor and analyze usage resolve technical issues perform administration tasks enhance functionality customize our Services etc. We use cookies small pieces of data stored in text files to improve APP interactions. When you visit our APP our servers may send a cookie to your device collecting information about APP usage email interactions etc. Cookies don't personally identify you unless you voluntarily provide information. Session cookies are temporary while persistent cookies remain after browser/device closure. We may use web beacons (pixels) to track interactions with our APP emails etc. We automatically collect certain APP service information for login administration security trend analysis understanding usage evaluating effectiveness improvement etc. Some collected data may constitute Personal Information. Service providers may also gather data about your use subject to their privacy policies.
• Control Data Collection From a Mobile Device:
  • (i) Device Settings: All major mobile device operating systems enable the users of mobile devices to control the types of data collected in and through mobile applications.
  • (ii) iOS: Apple instructions on how to control iOS device location settings can be found here.
  • (iii) Apple instructions on how to limit ad tracking on iOS devices can be found here.
  • (iv) For other privacy-related settings on iOS, please go to Settings from your mobile device's home screen, and select "Privacy".
  • (v) Android: Android instructions on how to control device location settings can be found here.
  • (vi) Android instructions on how to limit ad tracking on Android devices can be found here.
• Data Collected Via Bluetooth:

  All major mobile device operating systems enable the users of mobile devices to disable Bluetooth from functioning.

  • (i) iOS: You can disable Bluetooth by going to "Settings" from your device's home screen; selecting "Bluetooth"; and turning Bluetooth off.
  • (ii) Android: You can disable Bluetooth by going to the Settings app, then "Wireless and networks," where you can disable Bluetooth.

Information we may collect about you, from other sources:

Information from other sources:

Occasionally, we combine Information with other online information we receive, including usage information about your interactions with other websites and with online advertising and media. We also supplement or combine information with information from a variety of other sources or outside records, including third-party data providers that provide us with Information such as demographics, transaction and purchase history; Information about the content and advertisements you interact with. We may receive Information from third parties with which you have a subscription agreement that includes access to our content or services.

How We Use the Information

We may use Information for the purposes described in this Privacy Policy, or as otherwise disclosed at the time of collection. Below, we explain our various purposes, any processing activities that we believe may need further explanation, and, where necessary, the 'lawful Basis' on which we rely to process your Information.

Please note that while Information may be processed for more than one purpose (e.g., Information we obtain when providing our services may also be used for Improving and Developing Our services and/or for Marketing and Personalized Advertising), not all of the purposes or processing activities below will necessarily apply in every case.

Providing our services, we may use the information we receive to:

• Facilitate efficient access to your information after you log in.
• Retain information to eliminate the need for re-entry during your current or subsequent APP visits.
• Deliver and manage the services, content, and products you've requested.
• Communicate with you regarding our APP, services, and relevant notifications, features, or programs.
• Conduct analytics, business analysis, and similar activities to enhance our business, APP, and offered content, products, and services.
• Identify and address technology issues.
• Automatically update the Fdata APP on your device.
• Generate aggregated, non-personal, or de-identified information.
• Fulfill legal obligations and safeguard our rights, property, and third-party rights.
• Maintain the technical functionality and security of our APP.

Improving and developing our services:

• We may use your Information for the purpose of analyzing, improving, personalizing and evaluating our Offerings and your use of them, as well as to develop new services. This may include analyzing your responses to consumer surveys.

Providing Customer Services:

We may use your Information for the purpose of providing Customer Services, including dealing with your queries and complaints (including troubleshooting), whether you contact us by telephone, email, chat boxes, forms or ticketing services, letter, website or via a Social Media Site.

In countries where our processing of Information requires a lawful basis, we rely upon the following:

• Some types of processing activities will be necessary for us to perform our contract with you to provide an Offering.
• Some types of processing activities will be necessary to comply with our legal obligations.
• Some types of processing will be necessary for our legitimate interests (or those of others), including:
  • Responding to our customer queries and complaints;
  • Tracking the progress and effectiveness of our response; and
  • Improving our Customer Services.

In countries where our processing of Information requires a lawful basis, we rely upon the following:

• Some types of processing are necessary for our 'legitimate interests' (and those of others), including:
  • Protecting our business interests and rights, privacy, safety and property, or that of our customers and users;
  • We may use your Information for the purpose of complying with our legal obligations, including accounting rules, responding to Individual Rights Requests and responding to requests from regulators, judicial authorities and law enforcement or governmental bodies. Establishing, exercising or defending legal claims;
  • Sharing your Information with third parties in order to permit us to pursue available remedies or limit damage that we may sustain. Improving and developing our Offerings.
  • Creating efficiencies in our business.
  • Understanding consumer trends and interests, including through customer insights, market research, and measurement of content performance.
  • Compiling statistics about the use of our Offerings.

Information Sharing and Disclosure

We share Information with and disclose it to the following parties, for the purposes set out below:

Within our companies:

We are part of a group of companies. Our companies support and interact with each other to run their businesses. As a result, we may receive your Information to process for the purposes set out in this Privacy Policy, where there is a legal basis for them to do so and consistent with any permissions you have given (e.g., whether or not you wish to receive marketing communications) and any other controls you exercise regarding our processing of your Information (e.g., where you have chosen to opt-out of certain processing), as described in the INDIVIDUAL RIGHTS REQUEST and COOKIES AND OTHER TECHNICAL INFORMATION sections below.

Outside our companies:

• Service providers: We may transfer Personal Information to our service providers to carry out tasks on our behalf and aid in delivering our Service. For instance, we may disclose your Personal Information to service providers who assist us in executing essential functions such as hosting, data storage, and security for our Service. We also engage service providers for technical and customer support, application development, data analysis (both quantitative and qualitative), tracking and reporting functions, quality assurance, and other services. Sharing Personal Information from or about you is necessary for the effective provision of our Service. Service providers receive your Personal Information solely for their designated roles, and we make reasonable efforts to collaborate with providers that maintain publicly available privacy notices or policies. Additionally, we may share your Personal Information with our auditors, attorneys, or other professional advisors to support our business activities. These professional advisors are legally obligated to uphold the confidentiality of Personal Information and utilize it exclusively for the purposes for which we disclose it to them.
• Other third parties: In the event of a likely change of control of the business (or a part of the business) such as a sale, a merger, acquisition, or any transaction, or reorganization, we may share your Information with interested parties, including as part of any due diligence process with new or prospective business owners and their respective professional advisers.
• Law enforcement bodies: We disclose Information where necessary for the prevention, investigation or prosecution of criminal activities, and also in response to legal process, e.g., in response to a court order or a subpoena, or in response to a regulator, government authority or law enforcement body's request.

Data Retention

In broad terms, we will retain your Information for as long as is necessary (i) for the purposes described in this Privacy Policy, (ii) to comply with applicable law.

Individual Rights Requests

Under certain conditions, for instance, The General Data Protection Regulation (GDPR) grants specific rights to individuals concerning their personal data. To ensure compliance with GDPR, we have introduced enhanced transparency and access controls, enabling Users to exercise these rights. "Personal Data" is defined in accordance with the GDPR, and subject to applicable legal limitations, individuals have the following rights to ask us to fulfill one or more of the following requests. We may ask you for proof of identity or other additional information before doing so.

• Right to access and rectification: You can request details of the Information we hold, along with a copy of your Information, and the correction of any errors in your Information.
• Right to erasure ("right to be forgotten"): The right, in certain circumstances, to ask for your Information to be deleted. In specific cases, we may not be able to delete some types of Information, in particular, where we have a legal obligation to keep that Information (e.g. for regulatory reporting purposes) or, for example, where you want us to continue to provide you with an Offering and the processing of the Information is necessary for the provision of that Offering.
• Marketing communications and sharing with third parties: We provide you with an opportunity to express your preferences with respect to receiving certain marketing communications from us, and our sharing of Information with trusted partners for their direct marketing purposes. Please see the "Ad Choices" section below for more information.
• Right to portability: The right in some cases to receive your Information in a digital format or to have it transmitted directly to another controller (where technically feasible).
• Right to object: The right to object (on grounds relating to your particular situation) to the processing of your Information on the basis of our legitimate interests, including for direct marketing purposes.
• Right to withdraw consent: You can withdraw your consent at any time in respect of any processing of Information which is based upon consent.

We will assess any request to exercise these rights on a case by case basis. There may be circumstances in which we are not legally required to comply with a request because of relevant exemptions provided for in applicable data protection legislation.

Cookies and Other Technical Information

We or our partners may obtain and use our information through Cookies or similar technologies and store such information as log information. By using Cookies, we provide users with an easy and personalized web experience. Cookies are used to benefit the users. For example, to make the login process of Fdata Services faster, you can choose to store your username in Cookies to help us identify the pages and content you connect to, the time you spend on Fdata services and the Fdata services pages you select. We or our partners may use our own Cookies or similar technologies for the following purposes: (i) Remember your identity; (ii) provide, develop, maintain, personalize, protect, and improve our services (iii) perform analytics, including to analyze and report on usage and performance of our Services or delivered by or through them; (iv) protect against, identify, and prevent fraud and other unlawful activity.

International Transfer

We operate internationally, and some of the processes involved in our use of your Information will require your Information to be stored or processed in countries outside the country where you are located, including countries where the level of legal protection for your Information may be different and where you may have fewer legal rights in relation to it. However, whenever we transfer your Information outside of a country or region, such as the European Economic Area, we will make sure that we take steps necessary to comply with applicable legal requirements. Therefore, where required, we will ensure that appropriate safeguards are in place by using appropriate contractual mechanisms, such as the EU Standard Contractual Clauses, or by relying upon the service providers participating in an approved international data transfer mechanism, including the adoption of Binding Corporate Rules.

Notification Regarding Updates

From time to time, we may update this Privacy Policy. We will notify you about any material changes by placing a notice on our sites. We encourage you to periodically check back and review this policy so that you stay up to date.